Terms & Conditions
Please read these Terms and Conditions carefully as they, together with the specific information about your confirmed accommodation at Gite La Cuique form the basis of your contract with us, the owners.
In these conditions “the Guest”, ‘you’ or ‘your’ includes the lead-named person on the Booking Form and all persons on whose behalf a booking is made.
“The Owner”, ‘we’, ‘us’ or ‘our’ means the owners of Gite La Cuique, Jo Munro and Stuart Thomson.
BOOKING
A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these Terms & Conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking. Bookings cannot be accepted from persons under eighteen years of age. The property is suitable mainly for 4 people but, at the discretion and agreement of the owners, the sofa-bed in the living room could be used. Please note that there would be an additional charge for more than 4 guests. Children under the age of 2 years need not be counted. The maximum number of persons staying at the accommodation during the rental period must not exceed those listed on the booking form. If you have guests visiting during your stay, you must notify the owners.
NON-REFUNDABLE DEPOSIT
A non-refundable 20% deposit of the holiday cost is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full.
SECURITY DEPOSIT
We require a security deposit of 220 € (£200) to be paid by the guest. This will be refunded within 14 days of the end of the holiday less any charges for breakages or damage for which the guest is responsible and/or charges for additional cleaning beyond the normal cleaning regime. In the event of any breakage, the guest should let the owner know as soon as possible so that replacements can be arranged promptly. We reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
BALANCE
The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
VALUABLES
The owners are not responsible for the loss of any personal belongings or valuables of the guests. Any valuables left in the property or any vehicle parked outside the property are done so at your own risk. We will attempt to contact you if we find any items left behind, however, postage must be paid in advance before these are sent.
CANCELLATION
By the Guest - All cancellations must be notified in writing. If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 6 weeks before the holiday, then the full balance remains due and is not refundable.
By the Owner - Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
TENANCY
Tenancies normally commence at 4pm unless otherwise agreed and guests are required to vacate the rental by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. As the gite is serviced by a fosse septique, nothing other than human waste, toilet paper and appropriate cleaners should be flushed down WCs, and cooking fats must not be poured down sinks. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. Please note that it is the responsibility of the guests to empty bins, strip beds and clean dirty dishes before departure.
SWIMMING POOL
The swimming pool is open from 9am to 9pm daily. Guests must shower before entering the water to rinse off creams and makeup. Guests are responsible for the safety and security of their children at all times and should never be left without adult supervision. No food or drink should be taken into the pool room, please use the sun terrace provided.
INTERNET
There is free Wi-Fi at Gite La Cuique. However, the speed and availability is outside our control. We will do our best to maintain the connection but will not be liable for any loss of service. You should use the Internet responsibly and ensure that illegal or pirated material is not viewed or downloaded.
SMOKING
This is a no smoking property therefore smoking is strictly forbidden inside the gite. An ashtray is provided for smokers use in the garden. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of the guest.
PETS
On request only and by prior agreement with the owner. There would be an extra charge of 55€ (£50) per pet per week.
COMPLAINTS
Any problem or complaint which the guest may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the guest has returned from holiday will not be considered by the owner.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.